Return & Refund Policy

Return & Refund Policy

At 我的商店, your satisfaction is our priority. If you are dissatisfied with your purchase, here is how you can request a return or refund under our specific terms.

Return Eligibility and Process

To be eligible for a return and refund, you must submit a return request within 30 days of receiving your order. Returned items must comply with the following conditions:

  • The product is unused and remains in the same condition as delivered.
  • Original packaging is intact, including all tags, inserts, and accessories.
  • The item is suitable for inspection and resale.

Returns will be declined if the item shows signs of wear, misuse, physical damage, or lacks original packaging.

Non-Returnable Items

The following cannot be returned or refunded:

  • Customized or personalized merchandise
  • Downloadable software or digital files
  • Gift cards or store certificates
  • Clearance or final sale items
  • Products damaged after delivery due to customer negligence

Order Cancellation

You may cancel your order within 12 hours of purchase. Please email us immediately at danielgapef42@gmail.com to request cancellation.

Refund Processing Timeline

Once we receive and inspect your returned item, we will confirm its condition. Approved refunds will be issued to your original payment method within 7-10 business days. Note that your financial institution may require additional processing time.

Return Shipping Policy

Return shipping costs are the customer’s responsibility unless your item arrived defective, incorrect, or damaged. Shipping rates are calculated and displayed at checkout.

Delivery and Order Handling

Orders are processed within 2-4 business days. Shipping transit times typically range from 7-15 business days.

Damaged or Incorrect Orders

If your order arrives defective, incorrect, or with missing items, please keep the original packaging and contact us promptly by email at danielgapef42@gmail.com so we can resolve the issue.

If you have further questions about our Return & Refund Policy, please reach out to us via the contact information above.